How Does Your Web Site Rank?

You’ve published your practice Web site for the world to see and (maybe) added your Web site name and Web address to the simple, old-school search engines, such as Google and Yahoo!.

Now, you wait for the hits and click-throughs—potential customers visiting your practice’s Web site and who may be considering your products and services.

In these days of “‘net overload” and with every aesthetic practice and fly-by-night boutique pushing their Internet presence, how can potential customers even find your Web site?

Enter search engine optimization, or SEO. The term describes a process of improving the volume and quality of online traffic to a Web site from Google, Yahoo!, and other search engines. If successful, your site’s link will appear at or near the top of the search results page the Web surfer sees. The higher your site “ranks,” the more searchers will visit your practice’s Web site.

For instance, SEO techniques have advanced to where they can be applied to more than standard Web pages. SEO might be applied to rate the legitimacy (or accuracy) of site content, track updates to content, or link exchange strategies.

In addition, interactive patient forums, blogs, social networks, videos, pay-per-click advertising campaigns, and more can be “SEO-treated” to help lead new patients to your site.

When a consumer types “breast augmentation” in their Internet browser, do they find your Web site listed on the first page of search results—and at the very top part of the screen? Or, do they find your site via local business searches using search terms such as “San Diego liposuction”? Probably not.

Every day, a gazillion Web pages are indexed, in part, via complex SEO technology that may or may not result in placing your practice’s Web site at the top of search results pages. Success depends on a coherent use of the technology.

HIGH VISIBILITY

According to the 15th Annual Healthcare Information and Manage­ment Systems Society survey, the top three business issues facing health care are reducing medical errors, dealing with cost pressures, and increasing patient satisfaction. Today’s SEO strategies can potentially alleviate such strains.

Finding the right Internet firm to produce quality online educational content, precise search keyword selection, easy Web site navigation, and quality link exchanges is highly desirable.

In addition, the end result of high-ranking search engine visibility can significantly heighten a practice’s office efficiency.

There are alternatives to SEO, too. Some finance companies and independent distributors have developed qualified Internet lead programs—a pay-for-lead strategy versus pay-per-click.

When considering pay-per-lead programs, “It is important to evaluate the company’s track record and the level of support they will provide to you for tracking both quality of leads and the results of the campaign,” says Tom Arthur, CEO of Calliope Media, a San Diego-based Internet firm.

It is important to evaluate any campaigns that your chosen Internet firm uses.

Ask your company rep whether or not it participates in the use of hidden links that can cause “red flags”; cloaking or redirects that are manipulative to the Web user; or the use of irreverent keywords, domains with supplicate content, and the use of doorway pages with little or no content.

If hired, the Internet site-development firm, freelance Web designer, or Internet directory company will try their hardest to put your practice in earned top-ranking positions on the Web.

More than 100 million people have gone online to look for health care options, so the issue becomes how to more effectively connect those people with your practice’s Web site.

As usual, the answer lies in the promise of improved Web technology.

In fact, an evolving extension of the Web is the idea of a “semantic Web”—soon, Web content can be expressed not only in natural language but also in a format that will allow automated software agents to find, share, and integrate information more easily.

“Add this to the introduction of Universal Search, offering results for videos, social bookmarking, topical news results, blogs, forums, and news feeds,” says Lorne Ray, CEO of Cosmepedia, an Internet directory firm.

WHY PURCHASE SEO NOW?

There are numerous reasons why medical practices would want to use SEO services on the Internet. First and foremost is the need to have credibility for your practice on the Internet, to disseminate information about your practice, and to better serve the needs of your customers—the goal of any practice is to always raise patient-satisfaction levels.

For many practices, traditional SEO costs have been prohibitive in a highly competitive marketplace.

New SEO strategies are intended to improve efficiency, produce results, and provide better tracking and reporting—thereby providing a higher return on investment.

In the offices of board-certified aesthetic surgeon Zoran Potparic, MD, in Fort Lauderdale, Fla, office manager Doreen Christopher reports that a local Internet company has used SEO to turn the practice’s Web site “into a streamlined machine.

Add this to our sponsored ad campaign and the updates to Web content that I make myself, [and] we now have first-page visibility within the organic listings of the primary search engines.”

How many of Potparic’s new patients come from the Internet? “As much as 70%,” Christopher claims. “In fact, our Internet-savvy patients often refer at least one friend for a procedure.”

“Of all modalities I have incorporated into my practice over the past several years, including TV and the Yellow Pages, the Internet has consistently been my most efficient modality,” says Joseph F. Serota, MD, FACS, a board-certified surgeon in Denver.

Quantifying this percentage can be a daunting task for any practice. Consumers go to the Internet to find information about procedures they often hear about in the media and probably from a few friends.

They may visit many Web sites, view a wealth of before-and-after photos, and elect to contact a few surgeons when they believe they have received enough information and support to go with a procedure.

Currently, patients participate in other online activities that prompt calls to action, such as blogs, discussion forums, chat rooms, social networks, videos, and news feeds delivered to consumers via e-mail.

After this type of research, consumers may recall only that they saw your Web site and will not necessarily realize that an Internet firm helped bring them to your practice.

An exception to this rule is the occasional firm that has made a significant impact on the patient through traditional public relations strategies and advanced methods for call to action.

CONCLUSION

See also “No More Hide & Seek” by Siobhan Cannon in the April 2006 issue of PSP.

An Internet strategy cannot be ignored. The simplest solutions with firms you trust are the best solutions of all. However, as David Evans, PhD, MBA, CEO of Ceatus Media Group, warns, “The tried-and-true strategies can remain very effective for practices today. There might be a gap between the time that forward-thinking campaigns are available and the time that they produce results.”

The Internet is often the last step that patients take before proceeding with aesthetic procedures. It makes sense that the offer of a greater Internet experience through interactive solutions strengthens the call to action opportunity, provided the price is right.

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Lesley Ranft is a contributing writer for PSP. For additional information, please contact [email protected].