DefenAge moved to a larger office space; opened a novel fulfillment center, brought customer service in-house; and increased job opportunities.
Progenitor Biologics, the manufacturer and distributor of the anti-aging skin care products DefenAge, celebrates growth, and an increase in jobs to the local economy. The COVID-19 pandemic has given skin the opportunity to breathe and consumers overwhelmingly embraced this time to foster new skin routines, says a company spokesperson.
Soon after celebrating its five year anniversary, DefenAge had its biggest year yet, leading to timely local expansion during pandemic-related closings. DefenAge has moved to a new office space (increasing almost three times in size), opened a novel fulfillment center and brought customer service in-house, increasing full-time positions while adding additional seasonal employees locally in Carlsbad, Calif.
“Keeping customer service, production and fulfillment stateside not only supports the local economy, but empowers DefenAge to provide an upscale, consumer-centric level of customer care with smooth shipping flow, first-hand control over individual orders and DefenAge-focused, dedicated customer service representatives who are well-versed on the brand,” shares Nikolay Turovets, the company’s chief executive officer. “Customer service takes place in the same business center of excellence as our product development and clean room lab. We treat it with the same level of importance.”
Since its inception, DefenAge has changed the skincare industry with its defensin-technology, designed to make younger, new skin a reality with topical application alone. According to the company, consumers continue to flock to the brand for its unique ability to reverse 16 signs of visible aging in just six weeks. With 15 clinical studies, a natural mechanism of action and an unsurpassed clean beauty profile, the brand is on the cutting-edge of consumer skincare demand, says the company.
“We are humbled to have grown during this difficult year, says Turovets. “It truly is a testament to our team’s exhaustive level of customer care and to the efficacy of our technology. We are excited to see what next year brings.”
[Source: Kelz Media]