The report—based on survey responses from nearly 150 US aesthetic practices—examines the challenges and solutions related to patient engagement, and how practices can drive cash-based consumer demand while lowering advertising costs and improving marketing lead conversions.
“While quality patient care is always the necessary foundation of a successful aesthetic practice, long-term practice growth requires an understanding of sophisticated patient engagement,” says eRelevance Co-founder and CEO Bob Fabbio, in a media release.
“Nearly all survey respondents indicated that providing great patient care was very important, but this study asks the question: How are today’s aesthetic healthcare practices maintaining the highest levels of patient care while meeting business growth goals? For aesthetic practices, sophisticated patient engagement translates into sophisticated marketing,” he adds.
While several notable themes emerged from the data, two key takeaways include:
Most aesthetic practices lack the time, expertise, and tools for the sophisticated marketing necessary to meet their goals for growth.
- 68% of respondents said they either don’t have enough marketing expertise or don’t have marketing expertise. Yet, only 18% said they outsource their marketing to experts.
- 80% of practice staff surveyed said lack of time and marketing expertise were their biggest challenges.
Stopping revenue losses from unconverted marketing leads is important to practices, but the staff responsible for following up on these leads feels ill-equipped to do so effectively.
- When asked if their staffs are challenged to effectively follow up on the marketing responses, 43% of aesthetic practice key decision-makers surveyed said they don’t know. Yet, data show that practices make, on average, only .8 attempts to follow up on marketing requests—less than once per lead.
- Only 8% of respondents said the tools they currently use to track follow-up are very effective.
“There’s a lot of good news in this report. Aesthetic practices are leveraging social media and finding avenues of outreach to engage patients more than ever before. The challenge is to find the solutions that will help practices meaningfully follow up on leads in order to engage and convert potential and one-time patients to life-long clients,” says Modern Aesthetics Editorial Director Paul Winnington.
To download the full report and view more comprehensive study results, visit eRelevance Corporation.