Holding Your Own: Who Really Owns the Patient When an Associate Leaves?
Jay A. Shorr, BA, MBM-C, CAC I-VIII gives advice on who "owns" the patient once an associate leaves, in the January 2016 issue's "The Shorr Thing."
Jay A. Shorr, BA, MBM-C, CAC I-VIII gives advice on who "owns" the patient once an associate leaves, in the January 2016 issue's "The Shorr Thing."
In the first installment of a two-part article series, YellowTelescope President Jon Hoffenberg shares how data can uncover hidden insights in staff retention.